Refund policy
Refund & Returns Policy
At Jungle Glow, we are committed to providing high-quality natural skincare products. Your satisfaction is important to us, and we stand behind the quality of our products. Please read our refund and returns policy carefully to understand your rights and options.
Returns Policy
Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges unless the item you purchased is defective or damaged. Please inspect your order upon receipt and contact us immediately if anything isn’t quite right so we can evaluate the issue and make it right.
Faulty or Damaged Products
If you receive a faulty or damaged product, please follow these steps:
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Contact Us: Notify us within 5 days of receiving your order by emailing us at contact@jungleglow.co.uk with the subject line “Return Request – Order #[Order Number]”.
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Provide Details: Include a description of the issue, your order number, and any relevant photos showing the defect or damage.
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Return Authorisation: Upon review, we will provide instructions on how to return the item if it is deemed faulty or damaged. Please note that unauthorised returns will not be accepted.
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Return Shipping: We will cover the cost of return shipping for defective or damaged products.
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Replacement or Refund: Once we receive the returned product, we will inspect it and notify you of the status of your replacement or refund. If approved, we will either replace the item or issue a refund to your original payment method within 14 days of receipt and inspection.
Non-Returnable Items
For health and safety reasons, we cannot accept returns or offer refunds on the following:
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Products that have been opened or used
Refunds
Refunds will only be issued for faulty or damaged products. If a refund is granted, it will be processed to your original payment method within 14 days of receipt and inspection of the returned item.
Changes to This Policy
We may update this policy from time to time. Any significant changes will be communicated via our website or email. Please review this policy periodically for updates.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact us:
✉ Email: contact@jungleglow.co.uk
Thank you for choosing Jungle Glow. We appreciate your understanding and support in maintaining the highest standards of quality and hygiene for our natural skincare products.