Jungle Glow Natural Skincare

Refund and Returns Policy

At Jungle Glow, we are committed to providing high-quality natural skincare products. Your satisfaction is important to us, and we stand behind the quality of our products. Please read our refund and returns policy carefully to understand your rights and options.

Returns Policy

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges unless the item you purchased is defective or damaged. Please inspect your order upon receipt and contact us immediately if anything isn’t quite right so we can evaluate the issue and make it right.

Faulty or Damaged Products

If you receive a faulty or damaged product, please follow these steps:

  1. Contact Us: Notify us within 5 days of receiving your order by emailing us at contact@jungleglow.co.uk with the subject line “Return Request – Order #[Order Number]”.
  2. Provide Details: Include a description of the issue, your order number, and any relevant photos showing the defect or damage.
  3. Return Authorisation: Upon review, we will provide instructions on how to return the item if it is deemed faulty or damaged. Please note that unauthorized returns will not be accepted.
  4. Return Shipping: We will cover the cost of return shipping for defective or damaged products.
  5. Replacement or Refund: Once we receive the returned product, we will inspect it and notify you of the status of your replacement or refund. If approved, we will either replace the item or issue a refund to your original payment method within 28 days.

Non-Returnable Items

For health and safety reasons, we cannot accept returns or offer refunds on the following:

  • Products that have been opened or used
  • Items purchased as part of a sale or promotion

Refunds

Refunds will only be issued for faulty or damaged products. If a refund is granted, it will be processed to your original payment method within 28 days of receipt and inspection of the returned item.

Changes to This Policy

We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us:

  • Email: contact@jungleglow.co.uk

Thank you for choosing us. We appreciate your understanding and support in maintaining the highest standards of quality and hygiene for our natural skincare products.